Shipping policy
Last updated: 19.2.2026
This Delivery Policy applies to all purchases made through ikuista.com. By placing an order, the Customer agrees to the terms set out below. Nothing in this policy limits statutory consumer rights under applicable EU law.
1. Delivery Area
IKUISTA products are shipped from our facility in Finland.
Delivery is available within the European Union unless otherwise stated at checkout. We reserve the right to refuse or cancel orders placed for delivery outside our stated delivery area.
2. Delivery Times
Estimated delivery times are displayed at checkout and in the order confirmation.
IKUISTA bicycles are made to order and assembled after order confirmation, so lead times may vary depending on component availability, supplier schedules, the production queue, seasonal demand, and quality control procedures.
The estimates shown are our good-faith projections. Your statutory rights on delivery apply: if we do not deliver within the time indicated, or within the time required by applicable consumer law where none is indicated, you may set us a reasonable additional period, and if we still fail to deliver, you may cancel the order for a full refund.
The delivery period begins once full payment has been received and confirmed.
If a product becomes unavailable after order confirmation, the Customer will be informed without undue delay and any payment received will be refunded within 14 days. In such a case, the sales contract is cancelled.
3. Force Majeure
If delivery is delayed due to circumstances beyond our reasonable control, the delivery period is extended accordingly. Such circumstances include, but are not limited to, strikes or industrial action, supply chain disruption, component shortages, transport disruptions, natural disasters, pandemics, war or geopolitical events, governmental or regulatory actions, energy shortages, and cybersecurity incidents affecting logistics.
If delivery becomes impossible due to such events, IKUISTA reserves the right to withdraw from the contract. Any payments received will be refunded without undue delay.
IKUISTA shall not be liable for indirect or consequential damages caused by force majeure delays, except where liability cannot be excluded under applicable law.
4. Payment Condition Before Production
For made-to-order bicycles, production and component reservation begin only after full payment has been received and confirmed. If payment is delayed, the delivery timeframe is extended accordingly. IKUISTA is not responsible for delivery delays resulting from late payment.
5. Customer Collection (If Offered)
Where Customer Collection is offered and agreed:
- A collection appointment must be scheduled in advance.
- The bicycle must be collected within 14 days of notification of readiness.
If the Customer fails to collect the product within this period and does not respond to a reminder notice, IKUISTA may cancel the contract. In such a case, direct and reasonable costs incurred may be deducted where legally permissible, and the remainder refunded.
6. Transport Damage
The Customer should inspect the package upon delivery.
If visible transport damage is detected: report the damage to the courier immediately, contact IKUISTA at info@ikuista.com without undue delay, and provide photographs of the outer packaging, inner packaging, and damaged product.
Failure to report visible damage promptly does not limit statutory consumer rights but may affect our ability to pursue claims against the carrier. If damage is suspected, the product must not be used.
7. Assembly After Delivery
All IKUISTA bicycles are assembled, adjusted, and quality-checked prior to shipment. For transport safety, certain components may be partially disassembled, including but not limited to the front wheel, handlebars, seatpost, and pedals.
After delivery, the Customer is responsible for correctly installing these components in accordance with the provided instructions, torque specifications, and online assembly guides. If the Customer lacks sufficient technical competence, professional assembly by a qualified bicycle mechanic is strongly recommended.
IKUISTA is not liable for damage or injury resulting from improper installation, incorrect torque, incompatible components, or failure to perform safety checks. Statutory liability for defects existing at the time of delivery remains unaffected.
8. Transfer of Risk
In accordance with EU consumer law, risk of loss or damage transfers to the Customer when the product is physically delivered to the Customer or to a third party designated by the Customer (other than the carrier).
If the Customer independently arranges a carrier not offered by IKUISTA, risk transfers upon handover of the goods to that carrier.
9. Failed Delivery
If delivery fails due to incorrect or incomplete address information provided by the Customer, additional shipping costs may be charged, and re-delivery will occur only after such costs are paid.
If the Customer repeatedly fails to accept delivery, IKUISTA may cancel the order after reasonable notice. Where legally permitted, direct and reasonable shipping and handling costs may be deducted from any refund.
10. Partial Deliveries
IKUISTA reserves the right to make partial deliveries where reasonable, at no additional shipping cost to the Customer. Partial delivery does not entitle the Customer to withdraw from the contract unless required by law.
11. Limitation of Liability for Delivery Delays
To the fullest extent permitted by law, IKUISTA shall not be liable for indirect damages, loss of use, loss of profits, missed events or competitions, or personal inconvenience arising from delivery delays, unless caused by intentional misconduct or gross negligence.
Nothing in this section excludes liability that cannot be excluded under applicable law, including your statutory remedies for late delivery described in Section 2.
Ikuista Bicycles Hyllilänkuja 7 33730 Tampere Finland Email: info@ikuista.com VAT ID: FI10290961