1. GENERAL WARRANTY COVERAGE

IKUISTA products are covered by the following warranties:

Statutory 2-year warranty for defects in conformity, materials, and workmanship, as required by EU consumer protection law
IKUISTA Frame Warranty, as described in Section 2
Manufacturer warranties for third-party components, as described in Section 3

This Warranty Policy covers only defects that existed at the time of delivery.

The warranty does not cover damage caused by normal wear and tear, misuse, accidents, improper maintenance, improper assembly, or unauthorised modifications.

2. IKUISTA FRAME WARRANTY

All IKUISTA carbon frames and forks are covered by a 24-month warranty from the date of delivery.

Covered Defects

Structural cracks
Delamination
Manufacturing or material defects

Exclusions

The frame warranty does not cover:

Cosmetic wear, including scratches, paint chips, or UV fading
Damage caused by impacts, crashes, or over-torque
Corrosion or moisture intrusion resulting from misuse
Damage caused by incompatible or incorrectly installed components
Improper storage or transportation
Any modifications, including sanding, repainting, drilling, or aftermarket inserts

3. EXTENDED FRAME WARRANTY (5 YEARS – WITH REGISTRATION)

Customers who register their bicycle within 30 days of delivery are eligible for an extended 5-year warranty on the frame and fork.

The extended warranty is:

Valid only for the original purchaser
Non-transferable
Valid only for frames in original paint or repainting approved by IKUISTA

Failure to register within the required timeframe voids eligibility for the extended warranty.

4. COMPONENT WARRANTY (THIRD-PARTY MANUFACTURERS)

All non-IKUISTA components are covered by the original manufacturer’s warranty terms.

Typical warranty durations (for reference only):

Drivetrain components (Shimano / SRAM): approximately 2 years
Wheels (e.g. DT Swiss): approximately 2 years
Brake systems: approximately 2 years
Electronic components: approximately 2 years
Cockpit components: approximately 2 years

Wear parts are not covered, including but not limited to:

Chains, cassettes, chainrings
Brake pads and rotors
Bearings (headset, bottom bracket, hubs)
Tyres and tubes
Grips, bar tape, saddle covers
Spokes, unless a manufacturing defect is confirmed

Where applicable, IKUISTA will assist in handling warranty claims with the component manufacturer.

5. PAINT AND FINISH WARRANTY

Covered

Manufacturing defects in paint or clear coat
Decal adhesion issues
Premature flaking or peeling unrelated to external damage

Not Covered

Stone chips
Abrasion from cables, bags, or accessories
UV discolouration
Scratches from washing, transport, or installation
User-applied protective films and damage caused by their removal

6. WARRANTY CLAIM REQUIREMENTS

All warranty claims must include:

Proof of purchase
Product serial number
Clear photos of the damage
Description of use and circumstances

Additional requirements may apply:

Structural claims: photos of the complete bicycle and the affected area
Component claims: confirmation of correct installation and torque

IKUISTA reserves the right to require physical return of the product for inspection.

Incomplete, improper, or fraudulent claims will be rejected.

7. WARRANTY EXCLUSIONS

This warranty does not cover damage resulting from:

Incorrect Assembly or Maintenance

Including, but not limited to:

Incorrect torque settings
Installation of incompatible components
Failure to follow maintenance intervals
Continued riding despite creaking, cracking, or abnormal noises
Riding with worn components causing secondary damage

Misuse

Including, but not limited to:

Jumps or drops exceeding intended use
Stunt riding
Collisions
Cleaning with pressure washers
Riding in saltwater without proper cleaning

Commercial Use

The warranty does not apply to products used for:

Rental fleets
Commercial tours
Courier or messenger services

Unless explicitly approved in writing by IKUISTA.

8. CUSTOMER RESPONSIBILITIES

The customer is responsible for:

Regular professional maintenance
Maintaining correct torque and lubrication
Replacing worn components in a timely manner
Using only compatible parts
Ensuring correct installation when installing components independently
Inspecting the frame regularly for cracks or impact damage

Failure to comply with these responsibilities may void the warranty.

9. REMEDIES

If a warranty claim is approved, IKUISTA will determine the appropriate remedy, which may include:

Repair of the product
Replacement of the product
Supply of a functionally equivalent product
Partial refund if repair or replacement is not possible

Cash refunds are provided only when required by applicable law.

10. CRASH REPLACEMENT PROGRAM (VOLUNTARY)

IKUISTA offers a voluntary Crash Replacement Program for registered customers.

Eligibility

Customer must be the original owner
Bicycle must be registered
Damage must be caused by an accidental crash
The product must be returned for inspection
IKUISTA must confirm the damage is non-warranty crash damage

Benefit

Eligible customers receive a 20% discount on a replacement frame or affected component, calculated from the current recommended retail price.

Exclusions

Crash Replacement does not apply to:

Theft or loss
Intentional damage
Negligence or misuse
Improper transport or storage
Heat damage (including sauna use or storage in hot vehicles)
Unapproved modifications
Commercial or rental use

Crash Replacement may be used once per product.

11. LIMITATION OF LIABILITY

IKUISTA is not liable for indirect or consequential losses, damage resulting from misuse, unauthorised modifications, or damage caused by improper assembly or maintenance, except where liability cannot be excluded under applicable law.

12. GOVERNING LAW AND DISPUTE RESOLUTION

This Warranty Policy is governed by Finnish law and applicable EU consumer protection regulations.

Finnish consumers may escalate disputes to:

The Finnish Consumer Disputes Board
The EU Online Dispute Resolution (ODR) platform

FAQ - Help center