Terms of service
TERMS OF SERVICE
Last updated: 17.11.2025
1. General
These Terms of Service (“Terms”) govern the use of the IKUISTA website and all purchases made through the IKUISTA online store.
IKUISTA is operated by:
Ikuista Bicycles
Hyllilänkuja 7
33730 Tampere
Finland
VAT ID: FI10290961
Throughout the site, the terms “IKUISTA”, “we”, “us” and “our” refer to Emilia Sport Oy.
By accessing the website or placing an order, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree to these Terms, you must not use the Services.
These Terms apply to consumers located within the European Union and the European Economic Area.
Nothing in these Terms limits mandatory consumer rights under applicable EU consumer protection legislation.
2. Eligibility
You must be at least 18 years old and legally capable of entering into binding contracts.
You confirm that purchases are made for personal, non-commercial use only.
Commercial resale, rental fleet use, courier use, commercial tours, or other professional deployment is prohibited unless separately agreed in writing.
3. Product Information and Specifications
We reserve the right to modify at any time and without prior notice:
– specifications
– geometry
– components
– materials
– colours
– compatibility
– pricing
Confirmed orders will not be changed unless required for safety, regulatory compliance, or component availability beyond our control.
Product images are illustrative. Actual colour tones, finishes, decals, and assembly details may vary.
4. Pricing and Taxes
All prices displayed for EU customers include applicable VAT.
Shipping costs are displayed at checkout.
Import duties and taxes may apply for deliveries outside the EU.
The binding price is the price confirmed at checkout and in the order confirmation email.
We reserve the right to cancel orders resulting from obvious pricing errors.
5. Order Acceptance
An order placed by the Customer constitutes an offer to purchase.
The contract is formed only when IKUISTA sends a written order confirmation.
We reserve the right to refuse or cancel orders in cases including but not limited to:
– suspected fraud
– pricing errors
– product unavailability
– suspected resale
– compliance concerns
If payment has been processed for a cancelled order, it will be refunded.
6. Payment
Accepted payment methods include:
– Visa
– Mastercard
– Klarna (subject to Klarna’s terms)
Payment must be received before shipment.
You warrant that you are authorized to use the selected payment method.
7. Shipping and Risk Transfer
Delivery is available within the European Union.
Delivery times are estimates only and are not guaranteed.
Risk of loss or damage transfers to the Customer when the goods are physically delivered to the Customer or to a third party designated by the Customer, in accordance with Directive (EU) 2019/771.
If the Customer arranges their own carrier, risk transfers upon handover to that carrier.
Title transfers upon full payment.
We are not liable for delays caused by carriers, customs, force majeure events, or circumstances beyond our reasonable control.
8. Right of Withdrawal
In accordance with Article 16(c) of Directive 2011/83/EU, the statutory 14-day right of withdrawal does not apply to goods manufactured according to the Customer’s specifications or clearly personalised.
All IKUISTA bicycles are individually manufactured and assembled after order confirmation according to the Customer’s configuration and specifications.
Accordingly, the statutory right of withdrawal does not apply to IKUISTA bicycles.
For non-custom standard accessories or merchandise, where offered, the statutory 14-day right of withdrawal applies in accordance with EU consumer law.
The detailed procedure for eligible returns is described in the Refund Policy.
Statutory rights relating to defective or non-conforming goods remain fully applicable.
9. Assembly and Safety Responsibility
IKUISTA bicycles may require final assembly upon delivery.
The Customer is responsible for:
– correct torque settings
– proper installation of handlebars, wheels, and seatpost
– brake alignment
– drivetrain adjustment
– conducting a full safety inspection before first ride
If the Customer does not have sufficient technical competence, professional assembly by a certified bicycle mechanic is strongly recommended.
IKUISTA is not liable for damage, injury, or defects caused by:
– improper assembly
– incorrect torque
– incompatible component installation
– modifications after delivery
– failure to perform safety checks
Failure to follow assembly instructions may void the warranty.
IKUISTA remains liable for defects existing at the time of delivery in accordance with applicable product liability legislation.
10. Limitation of Use
IKUISTA bicycles are designed for intended cycling use as specified per model (e.g. road, gravel, endurance).
Prohibited uses include:
– downhill riding unless explicitly approved
– dirt jumping
– stunt riding
– bike park use
– rental fleets
– courier or messenger services
– commercial tours
Participation in competitive racing or high-intensity events may increase wear and stress on the product and does not extend warranty coverage beyond normal intended use.
Use outside the intended category may void warranty coverage to the extent permitted by law.
11. Warranty
IKUISTA products are covered by statutory rights under Directive (EU) 2019/771 and applicable national law.
The warranty provided by IKUISTA does not limit the Customer’s statutory rights under applicable EU consumer protection legislation.
Detailed warranty terms are described in the Warranty Policy.
12. Crash Replacement
IKUISTA may offer a voluntary Crash Replacement program.
This program:
– is not insurance
– is discretionary
– may be modified or discontinued without notice
– may be limited to one use per frame
Specific conditions are described in the Crash Replacement Policy.
13. Limitation of Liability
To the fullest extent permitted by law, IKUISTA shall not be liable for indirect or consequential damages, including but not limited to:
– loss of income
– loss of use
– loss of opportunity
– travel costs
– competition entry fees
Nothing in these Terms excludes or limits liability for:
– death or personal injury caused by negligence
– fraud or fraudulent misrepresentation
– mandatory statutory consumer rights
– liability that cannot be excluded under applicable law
14. Intellectual Property
All trademarks, designs, geometry data, product names, graphics, technical documentation, and digital content are the property of IKUISTA or its licensors.
Unauthorized reproduction, modification, reverse engineering, or commercial use is prohibited.
15. Force Majeure
IKUISTA shall not be liable for delay or failure to perform obligations due to events beyond reasonable control, including but not limited to supply chain disruptions, strikes, natural disasters, regulatory changes, governmental actions, or other force majeure events.
16. Governing Law and Dispute Resolution
These Terms are governed by Finnish law.
If the Customer resides in another EU Member State, mandatory consumer protection laws of that country may also apply.
Any disputes shall be subject to the jurisdiction of the competent courts of the Customer’s place of residence where required by mandatory consumer law.
Consumers may also submit disputes to:
– Finnish Consumer Disputes Board
– EU Online Dispute Resolution (ODR) platform
17. Severability
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain valid and enforceable.
18. Changes to Terms
We may update these Terms to reflect legal, technical, or operational changes.
Material changes will be notified where required by law.
The latest version is always available on our website.
19. Contact Information
Ikuista Bicycles
Hyllilänkuja 7
33730 Tampere
Finland
Email: info@ikuista.com
VAT ID: FI10290961