Built to Last — Backed by IKUISTA
IKUISTA Warranty & Guarantee
Every IKUISTA bicycle is hand-assembled in Finland with precision, care, and a commitment to durability.
We believe that quality craftsmanship deserves equally strong protection — which is why every bike we build comes with a comprehensive manufacturer’s warranty designed to keep you riding with confidence.
Standard Warranty Coverage
All IKUISTA bicycles are covered by a 2-year standard warranty starting from the date of purchase.
This warranty covers manufacturing and material defects in the following components:
- The frame and fork, if proven to be defective due to material or manufacturing faults.
- Handlebars, seat posts, and stems manufactured or supplied by IKUISTA.
- Wheels, drivetrain components, and brakes, in cases where a defect is clearly due to a production or assembly issue.
- Electric components (if applicable) such as motors, batteries, and controllers are covered according to the manufacturer’s own warranty terms, which may vary.
During this period, any defective part will be repaired or replaced free of charge, provided the claim is submitted in accordance with the procedure described below.
Extended 5-Year Warranty
We reward riders who take care of their bikes the same way we do.
By registering your bike’s frame number on our official IKUISTA Activation Page within 60 days of purchase, your coverage will be automatically extended from 2 to 5 years for the frame and rigid fork.
This registration:
- Confirms the authenticity of your product.
- Enables quicker warranty processing.
- Extends protection against manufacturing or material faults for up to 5 years from the original purchase date.
What the Warranty Covers
Your IKUISTA warranty covers:
- Structural or material defects that impair the safety or usability of the frame or fork.
- Faults in components supplied by IKUISTA that result from a proven manufacturing error.
- Repair or replacement of defective parts with components of equal or greater value.
- Labor costs for warranty repairs carried out by authorized IKUISTA service partners.
What the Warranty Does Not Cover
The warranty does not cover:
- Normal wear and tear of components (e.g. chains, cassettes, brake pads, tires, bearings, cables, grips, bar tape, etc.).
- Damage caused by improper assembly, use, storage, or maintenance.
- Damage resulting from accidents, impacts, or neglect (including corrosion or water damage).
- Modifications made to the frame or components.
- Commercial use (e.g. rentals, courier services) unless specifically agreed.
- Cosmetic defects that do not affect functionality (e.g. scratches, paint chips).
- Any third-party parts or accessories not originally installed or approved by IKUISTA.
Warranty Claim Process
If you suspect a warranty issue, please follow these steps:
- Stop using the bike immediately if safety may be compromised.
- Contact your IKUISTA retailer or service partner, or reach out directly via our Help Center form.
- Provide:
- Proof of purchase (receipt or invoice)
- Frame number (located under the bottom bracket)
- Videos of the defect
- A clear description of the issue
After that
- Our service team will assess the claim and inform you of the next steps.
- If approved, the defective component will be repaired or replaced free of charge.
Please note that shipping costs for sending the bike or components to an IKUISTA service location may be the responsibility of the customer unless otherwise agreed.
Warranty Transferability
SECOND OWNER WARRANTY
IKUISTA bikes are built to last and retain value. Frame warranty can be transferred to a second owner, provided:
- The bike has been registered by the first owner within 60 days of the purchase
- Ownership transfer is documented
- The frame has not been modified
This adds long-term value and confidence beyond the first owner.
All guarantee and warranty requests must be submitted using the official request form.
Requests submitted by email or without the required information will not be processed.
You will be asked to provide:
- Order number
- Bike model and size
- Description of the issue
- Current bike setup (if fit-related)
- Photos or video documentation
Incomplete submissions may delay or void eligibility.
After the Warranty Period
Even after your warranty expires, we believe in long-term serviceability.
IKUISTA offers lifetime support for spare parts, repairs, and upgrades for all models as long as parts remain available.
Our goal is to keep every IKUISTA bike on the road — not in the landfill.
Your ride deserves the same dedication we put into building it.
IKUISTA – Built to Last. Designed to Feel Alive.
Register your bike, ride with confidence, and enjoy every kilometer knowing IKUISTA has your back — for up to 5 years.
WARRANTY POLICY
This Warranty Policy explains the statutory and voluntary warranties applicable to IKUISTA products.
Nothing in this policy limits or excludes your statutory rights under applicable EU consumer protection laws.
1. GENERAL WARRANTY COVERAGE
IKUISTA products are covered by the following warranties:
- Statutory 2-year warranty for defects in conformity, materials, and workmanship, as required by EU consumer protection law
- IKUISTA Frame Warranty, as described in Section 2
- Manufacturer warranties for third-party components, as described in Section 3
This Warranty Policy covers only defects that existed at the time of delivery.
The warranty does not cover damage caused by normal wear and tear, misuse, accidents, improper maintenance, improper assembly, or unauthorised modifications.
2. IKUISTA FRAME WARRANTY
All IKUISTA carbon frames and forks are covered by a 24-month warranty from the date of delivery.
Covered Defects
- Structural cracks
- Delamination
- Manufacturing or material defects
Exclusions
The frame warranty does not cover:
- Cosmetic wear, including scratches, paint chips, or UV fading
- Damage caused by impacts, crashes, or over-torque
- Corrosion or moisture intrusion resulting from misuse
- Damage caused by incompatible or incorrectly installed components
- Improper storage or transportation
- Any modifications, including sanding, repainting, drilling, or aftermarket inserts
3. EXTENDED FRAME WARRANTY (5 YEARS – WITH REGISTRATION)
Customers who register their bicycle within 30 days of delivery are eligible for an extended 5-year warranty on the frame and fork.
The extended warranty is:
- Valid only for the original purchaser
- Non-transferable
- Valid only for frames in original paint or repainting approved by IKUISTA
Failure to register within the required timeframe voids eligibility for the extended warranty.
4. COMPONENT WARRANTY (THIRD-PARTY MANUFACTURERS)
All non-IKUISTA components are covered by the original manufacturer’s warranty terms.
Typical warranty durations (for reference only):
- Drivetrain components (Shimano / SRAM): approximately 2 years
- Wheels (e.g. SwissSide): approximately 2 years
- Brake systems: approximately 2 years
- Electronic components: approximately 2 years
- Cockpit components: approximately 2 years
Wear parts are not covered, including but not limited to:
- Chains, cassettes, chainrings
- Brake pads and rotors
- Bearings (headset, bottom bracket, hubs)
- Tyres and tubes
- Grips, bar tape, saddle covers
- Spokes, unless a manufacturing defect is confirmed
Where applicable, IKUISTA will assist in handling warranty claims with the component manufacturer.
5. PAINT AND FINISH WARRANTY
Covered
- Manufacturing defects in paint or clear coat
- Decal adhesion issues
- Premature flaking or peeling unrelated to external damage
Not Covered
- Stone chips
- Abrasion from cables, bags, or accessories
- UV discolouration
- Scratches from washing, transport, or installation
- User-applied protective films and damage caused by their removal
6. WARRANTY CLAIM REQUIREMENTS
All warranty claims must include:
- Proof of purchase
- Product serial number
- Clear videos of the damage
- Description of use and circumstances
Additional requirements may apply:
- Structural claims: videos of the complete bicycle and the affected area
- Component claims: confirmation of correct installation and torque
IKUISTA reserves the right to require physical return of the product for inspection.
Incomplete, improper, or fraudulent claims will be rejected.
7. WARRANTY EXCLUSIONS
This warranty does not cover damage resulting from:
Incorrect Assembly or Maintenance
Including, but not limited to:
- Incorrect torque settings
- Installation of incompatible components
- Failure to follow maintenance intervals
- Continued riding despite creaking, cracking, or abnormal noises
- Riding with worn components causing secondary damage
Misuse
Including, but not limited to:
- Jumps or drops exceeding intended use
- Stunt riding
- Collisions
- Cleaning with pressure washers
- Riding in saltwater without proper cleaning
Commercial Use
The warranty does not apply to products used for:
- Rental fleets
- Commercial tours
- Courier or messenger services
Unless explicitly approved in writing by IKUISTA.
8. CUSTOMER RESPONSIBILITIES
The customer is responsible for:
- Regular professional maintenance
- Maintaining correct torque and lubrication
- Replacing worn components in a timely manner
- Using only compatible parts
- Ensuring correct installation when installing components independently
- Inspecting the frame regularly for cracks or impact damage
Failure to comply with these responsibilities may void the warranty.
9. REMEDIES
If a warranty claim is approved, IKUISTA will determine the appropriate remedy, which may include:
- Repair of the product
- Replacement of the product
- Supply of a functionally equivalent product
- Partial refund if repair or replacement is not possible
Cash refunds are provided only when required by applicable law.
10. CRASH REPLACEMENT PROGRAM (VOLUNTARY)
IKUISTA offers a voluntary Crash Replacement Program for registered customers.
Eligibility
- Customer must be the original owner
- Bicycle must be registered
- Damage must be caused by an accidental crash
- The product must be returned for inspection
- IKUISTA must confirm the damage is non-warranty crash damage
Benefit
Eligible customers receive a 20% discount on a replacement frame or affected component, calculated from the current recommended retail price.
Exclusions
Crash Replacement does not apply to:
- Theft or loss
- Intentional damage
- Negligence or misuse
- Improper transport or storage
- Heat damage (including sauna use or storage in hot vehicles)
- Unapproved modifications
- Commercial or rental use
Crash Replacement may be used once per product.
11. LIMITATION OF LIABILITY
IKUISTA is not liable for indirect or consequential losses, damage resulting from misuse, unauthorised modifications, or damage caused by improper assembly or maintenance, except where liability cannot be excluded under applicable law.
12. GOVERNING LAW AND DISPUTE RESOLUTION
This Warranty Policy is governed by Finnish law and applicable EU consumer protection regulations.
Finnish consumers may escalate disputes to:
- The Finnish Consumer Disputes Board
- The EU Online Dispute Resolution (ODR) platform