Vanliga frågor

We accept major credit cards including Visa, MasterCard and American Express, as well as PayPal, Klarna and local EU payment options.

Yes. We support monthly payment options (e.g. 12–36 months) through financing partners. You will see the installment option at checkout if available in your location.

No. We believe in price transparency. The price you see is the full cost (product + base shipping). Optional services (e.g. extended warranty, custom colors) are clearly listed.

Every IKUISTA frame and fork carries a 2-year structural warranty. Register the bike within 30 days of delivery and that extends to 5 years at no cost. A paid Extended Warranty takes the total to 10 years. Wear items such as chains, tyres and brake pads are not covered.

Registered original owners with accidental crash damage may purchase a replacement frame or component at a 20% discount. Applies to structural damage only. One replacement per frame. Customer covers shipping and labour.

Typical build and shipping takes 4–8 weeks depending on configuration, demand, and destination. We will keep you informed every step of the way.

We ship to most EU countries. Shipping costs and customs vary by region. In the EU we handle VAT; outside the EU you may be charged local import duties.

Yes, minor assembly (handlebar alignment, front wheel, pedals) is needed. We include a step-by-step video and mechanical checklist. You can also send the bike to a local bike shop for finishing.

You have 14 days to return the bike if it’s unused (excluding shipping cost). Contact us first, then ship it back in original packaging. Exchange policies depend on the situation — contact us and we will guide you.

Custom-built bikes may be returned within 14 days of delivery only if unused, in original condition, and meeting all return eligibility criteria. Once ridden, a custom-built bike is not eligible for return, except in the case of a verified manufacturing defect. All return requests require prior approval.

Return shipping costs are the customer’s responsibility unless the return is due to a confirmed manufacturing defect or delivery error. Approved returns may also be subject to handling, inspection, and refurbishment fees. Original shipping fees are non-refundable.

If your bike doesn’t feel right within 30 days of delivery, we’ll help you dial it in. We will adjust fit-related components (stem, saddle, seatpost, or handlebar) to achieve a comfortable riding position. Replacement components must be equivalent in value and category. Customer covers return shipping and labour costs.

Our carbon and aluminum frames are certified for a system weight (rider + gear + bike) of up to 120 kg unless otherwise specified.

We use standard, globally available components — primarily Shimano & SRAM drivetrain systems. No proprietary interfaces or brand-specific limitations. Your IKUISTA should be serviceable anywhere.

No. We use only industry-standard parts (Shimano, SRAM, etc.) found in almost every competent bike shop. No proprietary sizes or odd interfaces. Your IKUISTA should be serviceable anywhere.

At any qualified bike workshop. We deliberately use standard parts to ensure global serviceability — no proprietary tools needed.

We recommend a full service every 12 months or 2,000 km — whichever comes first. If you hear creaks or shifting issues, book maintenance earlier.

Absolutely. All IKUISTA bikes are designed to be upgradable. Swap wheels, change cockpit, upgrade groupset later — no proprietary constraints.

The frame number (serial) is on the sticker under the bottom bracket. It’s also listed in your assembly documentation and warranty record.

IKUISTA operates primarily through a Direct-to-Consumer model. Selected partners may provide opportunities to see, test ride, or get fitted locally. For customers who want a bike immediately, our Bikes In Stock collection features fully built bikes available directly from stock.

In-stock bikes are fully built and ready for dispatch — the fastest way to get an IKUISTA bike. Made-to-order bikes are built to your chosen configuration. If speed is your priority, choose an in-stock bike. If personalization matters more, a made-to-order build gives you more flexibility.

IKUISTA bikes are available in the standard colors shown for each model. Custom colors are not currently available.

Yes. IKUISTA frame decals are designed to be replaceable, allowing you to update the look of your bike without repainting the frame.

Spektri is an all-road performance bike — optimized for road but capable on rough asphalt, cobbles, and light gravel.

28–32 mm for pure road riding. 35–40 mm for mixed terrain. The frame supports up to 45 mm tires.

No. Vektori delivers race-level speed with a position sustainable for longer rides.

Vektori is a pure aero performance bike. Fluxi adds a more relaxed geometry and greater versatility.

Yes — if your riding includes gravel, rough roads, and mixed terrain. Halo handles all of it without compromise.

Not necessarily. On mixed surfaces, Halo can be just as fast — often faster — because it maintains speed where road bikes struggle.

Yes. IKUISTA works with riders, creators, cycling professionals, teams and communities through the Ambassador Program, the Industry & Athlete Program, and the Affiliate Program.

Our support works Mon–Fri 09:00–17:00 (Europe/Helsinki). We aim to respond within 24 business hours.